Cancel order

We support order cancellation, but before processing, we'd like to understand why you want to cancel. This helps us improve our service and better meet your future needs. Our goal is to ensure every customer enjoys our products and has a satisfying shopping experience. Your feedback is crucial to us, and we will do our utmost to ensure you have a satisfactory shopping experience.

Can I cancel my order?

Yes, you can cancel your order, but the specific process depends on the order status:

1. If the order has not yet shipped, we can cancel the order and provide a full refund.

2. If the order has already shipped, it's usually impossible to intercept the package. In this case, we cannot cancel the order or issue a refund immediately because the package is already in transit. However, if the package is later returned, we can process a cancellation and refund for you.

3. If you need to change the address, change the product, or adjust the quantity and wish to cancel your order, please contact our customer service as soon as possible after placing the order. We can successfully complete these changes before the order ships. Once the order has shipped, it cannot be modified.

4. If you have any other questions or need to cancel your order, please contact our customer service team promptly. We will do our best to meet your needs and ensure the issue is resolved satisfactorily. Thank you for your understanding.

When will I receive my refund?

Refunds are typically returned to your payment account within 24 hours. If you have not yet received your refund, please contact customer service at info@penissleeve.ca.